You can delete your Lovelace account and the personal data linked to it at any time. You can do it inside the app, or from this page if you no longer have the app.
Delete from the app
Open Settings and choose Delete account.
Delete without the app
Email support@posada.io from the email address on your account, with the subject "Delete my Lovelace account". Include your display name so we can find the account.
Request deletion by email →What is deleted
Deleting your account removes from our active systems:
- Profile data
- Face embedding vector
- Chat messages
- DID registration reference
- Profile photos
- All associated personal data
What takes longer, or cannot be deleted
- Residual data in server backups is purged within 30 days of account deletion.
- Crash reports via Sentry are retained for 90 days and then automatically deleted.
- Data already recorded on the Cardano blockchain (such as token transactions) cannot be removed due to the immutable nature of blockchain technology.
For the full detail of what we hold and why, see the Privacy Policy.